1. How and within what period should you initiate a return of a purchased product?
To initiate a return of a product, use the methods specified in the table.
Please note that you can initiate a return within 14 calendar days from the date of delivery of the product. After this period, you lose the right to return.
Platform / Website
Return initiation
Qaravan.ge
Fill out the return form by clicking the return button from the order history
2. Persons responsible for returns
The return conditions for each product placed on the QARAVAN.GE platforms are determined by the traders (seller, performer, merchant) indicated on the product page on the QARAVAN.GE platforms. They themselves determine the rules for return, product evaluation and reimbursement to the user.
QARAVAN.GE is not responsible for the rules and conditions set by the traders (seller, performer, merchant) indicated on the product page on the QARAVAN.GE platforms and for the consequences caused by the fulfillment or non-fulfillment of the rules set by the trader (except when QARAVAN.GE itself is a trader).
QARAVAN.GE is only responsible for the return of products placed on the QARAVAN.GE platforms, product evaluation and reimbursement to the user, where the trader/seller field indicates LLC “Tineti” itself or any QARAVAN.GE platform.
3. How to return a product when the trader is not QARAVAN.GE?
In case of purchasing an online product, you must initiate a return using the return methods available on the QARAVAN.GE platforms specified in paragraph 1 of the Return Policy and/or in compliance with the rules of the merchant indicated on the product page.
Please note that:
The product can only be returned in accordance with the procedure specified by the seller.
- In case of an individual purchasing a product from the seller online, you can initiate a return and return it only within 15 minutes of purchasing the product, while the courier is with you. After the courier leaves, contact the seller directly with a return proposal.
- In case of purchasing an offline product, you should initiate a return only through direct communication with the seller, without QARAVAN.GE.
- Please note that when trading online, when the seller is not QARAVAN.GE, we are an intermediary between you and the seller. We may offer you a return form and return management service on certain platforms. In such cases, we assume responsibility for informing the seller of the claim you have made, and for informing you of the seller's response to the claim. In addition, please note that the decision regarding your claim is made by the seller. The seller is solely responsible for the decisions he makes. This means that after initiating a return in accordance with the procedure specified in paragraph 1 of the Return Policy, we will:
- Communicate with the Seller regarding the return initiated by you and provide him with full information about the return;
- After the evaluation of the product by the Merchant (Seller)/Service Center, we will provide you with the Seller’s product evaluation report or the Seller’s decision;
- We will refund the amount you paid within the period specified by law in the amount and manner specified by the Seller.
- If you believe that the report issued by the Merchant (Seller)/Service Center violates your rights, you can file a complaint with the National Competition Agency.
4. How to distinguish the QARAVAN.GE return policy from the Merchant’s individual return policy, when is the QARAVAN.GE return policy valid and where are they located?
Depending on the variety of products and merchants, you may encounter QARAVAN.GE or third-party seller return policies on the platform, on the product page, or before purchasing the product, including:
On some platforms (e.g. Vendoo), you can find the product return policy on the product page, in the product description, on the product purchase page, or on the product page by clicking on the relevant information button, where the product return policy will appear in a window.
The QARAVAN.GE return policy applies only to products for which QARAVAN.GE (LTD “Tineti” or any of the QARAVAN.GE platforms) is indicated in the seller field or the third-party seller’s individual return policies are not indicated on the product page or before purchasing.
If you encounter a return policy individually on a product on the platform, the return policy indicated individually on the product applies, and where you do not encounter a return policy, this return policy applies.
5. How to return a product when the seller is QARAVAN.GE?
To initiate a product return, please use the methods specified in paragraph 1 of the return policy.
Please note that some services/products are not subject to return/cancellation in accordance with Georgian legislation, QARAVAN.GE rules and third-party seller rules.
6. What should you provide when returning a product?
When returning a product, it is necessary to
